The following applies when purchasing directly from the Accu-Twist website. Contact your distributor for applicable shipping and returns policy when purchasing from authorized distributors.
FREE SHIPPING WHEN ORDERING TWO CASES OR MORE
Shipping cost is $12 per box (25 dispensers) or $25 per case (100 dispensers). When purchasing two or more cases, shipping is FREE. We only ship to valid mailing addresses located in the United States of America
Only items purchased within thirty (30) days may be eligible for a return or replacement and must be pre-approved first. All sales beyond 30 days are non-returnable. Products damaged by misuse or abuse will not be accepted for return. A 15% restocking fee may apply to any approved refund order. Shipping is non-refundable. Although we do not charge shipping on orders of 2 cases or more, there are shipping costs associated with the purchase. All returns are subject to shipping costs. Customer is responsible for all return costs on pre-approved refund claims.
Please call our customer service department at (407) 622-5300 ext. 2 to begin a Return Merchandise Authorization. Carefully pack the product(s) using the original packaging materials (if possible). Enclose the original packing list or a letter with details, contact information i.e, name, address, phone number, and email address. Ship the return prepaid via your delivery service with tracking information to our address below. Please add insurance to your return. We will not be held responsible for damages through the return shipment. Damages may prevent your RMA from being accepted.
Send Returns To:
1720 Howell Branch Rd
Winter Park, Fl 32789
(407) 622-5300 ext. 2